Angry Librarian from You Tube

November 28, 2006 at 6:51 pm 5 comments

Thanks to John V. Richardson and Ward Smith from UCLA who drew my attention to this “Angry Librarian” post from The Quattlebaum comedy troupe. How many “customer service” or service excellence mistakes does this librarian make?

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Fried brain potpourri Making Sure the Policy Meets Its Purpose


  • 1. Bill Drew  |  November 29, 2006 at 4:30 pm

    Hilarious and also made me a bit uncomfortable as I have seen that attitude in the past here. Not as blatant or as obnoxious.

  • 2. phyllis  |  November 29, 2006 at 8:04 pm

    Too funny! Scary how familiar some of it seems.

  • 3. Anonymous  |  December 1, 2006 at 4:23 pm

    I actually found it a bit painful to watch. It really is a catalog of how not to provide service. I could see this video being used in customer service workshops everywhere. Thanks for bringing this to my attention!

  • 4. Marie L. Radford  |  December 2, 2006 at 12:33 pm

    Yes, I am doing a workshop this week on Positive Approaches to Problematic People at Brooklyn Public Library and plan to show it as an example of what not to do.

    I hope to generate a lively discussion, even though the angry librarian is in an academic environment, not the public one.

  • 5. em  |  August 18, 2008 at 2:02 am

    I have to say… it’s a fine display of passive aggressiveness

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