Posts filed under ‘Public libraries’
Posted by Robert J. Lackie
In an RSS feed I received today, Peter W. Tobey at Salem Press (firstname.lastname@example.org) wrote that they were now providing free articles or chapters from published Salem reference books dealing with Osama bin Laden and terrorism. After reviewing them tonight while working the Reference Desk at Rider University Libraries (and missing the awards ceremony at the NJLA 2011 Conference for the first time in years!), I agree that many may find these free, quality resources of interest combined with other current resources within our databases, especially in light of current events. Mr. Tobey writes:
“Osama bin Laden’s death returns us to the subject of September 11, 2001 in a number of ways. But the events of that day, the personalities, frustrations, and cultural clashes involved are far from straightforward. And the repercussions are, of course, far-reaching. Salem Press has published a great deal on the history, biographies, religious and cultural backgrounds of terrorism. Perhaps most significantly, Salem has brought libraries two critical works by the Schlager Group covering the original source documents (plus analysis) of works by both George W. Bush and Osama bin Laden. We’ve selected these and two other articles on this subject (from four different reference works) because we feel your patrons and students may find them informative. You may download them freely, print as many copies of these articles as you need, and distribute them any way you’d like:”
“George W. Bush’s Address to the Nation on September 11, 2001: The Full Text & Analysis” (1,186 and 4,920 words) from Milestone Documents in American History
“Osama bin Laden’s Declaration of Jihad against Americans: The Full Text & Analysis” (2,322 and 5,048 words) from Milestone Documents in World History
Salem also has published a brief, helpful biography of Osama bin Laden and an overview of the war on terrorism. See links to these articles below:
“The War on Terror” (4,656 words) from Weapons & Warfare
By the way, these four reference book resources (PDFs) from 2008 and 2010, listed above, can also be downloaded from Salem Press’ Issues Today site, under the subheading: “May 3, 2011 – Osama bin Laden and the War on Terror” and are part of a new effort Salem is beginning where they will post free, relevant articles from their reference works on current topics in the news. I noticed on their Issues Today site that they also have four resources (PDFs) under the subheading of “March 30, 2011 – Nuclear Power” listed below the above items on their Issues Today site.
I thought this information and Salem Press’ new site might also be of use to others, and complete information on the reference books containing the articles above are provided at the end of each PDF. Now, off to the NJLA 2011 Conference tomorrow, one of my favorite conferences of the year!
Posted by Robert J. LackieThe American Library Association (ALA), the Federal Reserve, and I hope that many librarians and their libraries are participating in the first ever national Money Smart Week® @Your Library this week, April 2-9, 2011! Money Smart Week (a registered service mark of the Federal Reserve Bank of Chicago) events are taking place now at member libraries across the country covering topics from learning how to apply for a mortgage to teaching young people about credit to ID theft protection, with many resources uploaded to the Money Smart Week® @Your Library official site, linked above. Visit this site for information on this initiative and for news and important links you can use this week, right now!
Additionally, Rider University’s Center for Business Forensics (CBF) has hosted several free interactive panel presentations for the general public (students, staff, community members, etc.) and law enforcement personnel focusing on the major issues surrounding identity theft—including financial literacy—and providing insight into the widespread, varying, and serious nature of identity theft.Dr. Drew Procaccino, a professor of computer information systems at Rider, has organized and led these Identity Theft: What You Need to Know sessions with panels of experts from law enforcement, banking, legal, library, IT, CIS, and health care organizations. As a panelist several times and as a new member of the American Library Association’s Academic MSW@Your Library Committee, I want to again provide everyone with some frequently repeated “best practices” from the panel experts for detection and protection, especially since this week (until April 9, 2011), we are officially celebrating the 10th year anniversary of Money Smart Week. Here are the 10 best practices/advice from our panel of experts at Rider’s CBF sessions:
1. Shred with a crosscut or micro shredder pieces of mail that contain any personal information before throwing them in the trash at home or at work.
2. Place outgoing mail and retrieve incoming mail via a locking mailbox or official Postal Service box.
3. Use a virtual credit card number (available through most banks) for online purchases, rather than your “real” credit card—connected to your card, the virtual number can be set up to only be used once, for that one online purchase (or for longer, but only if you wish).
4. Keep an eye on your credit card when you are paying for something—don’t allow it to disappear out of your sight (skimming of your card could occur).
5. Inventory/photocopy what is in your wallet/purse and place that photocopy (back and front of cards) in a locked cabinet—if your wallet/purse is stolen, you have all the info.
6. Never respond to an unsolicited email from your bank, medical organization, etc., and don’t unsubscribe—don’t even click on the link, just delete it.
7. Cover the ATM keypad from prying eyes and cameras with one hand while you enter your PIN.
8. Review your credit reports (you can get a free one each year from each of the three credit reporting agencies, and if you stagger requests, you can get one every four months).
9. Clear private data from your browser (i.e., Firefox, IE, or Safari): delete temporary files, browsing history, cookies, cache, saved form information, and saved passwords, especially when using a public computer or kiosk at a library, hotel, airport, coffee shop, etc., and then shut down your browser.
10. Use different passwords for different sites—and try changing/updating your passwords to passphrases.
Last but least, my annually-updated free website, Personal Profiles and Other Publicly Available Information: An Internet Hotlist on Detecting and Protecting Your Digital Footprint, contains some of my favorite ID theft protection, privacy information, and financial assistance sites, among other things, found on experts’ sites on the free Web, including our Identity Theft: What You Need to Know seminar project’s 29-page handout from Rider University, available to all.
Remember, according to Terri Cullen, author of The Wall Street Journal Complete Identity Theft Guidebook: How to Protect Yourself from the Most Pervasive Crime in America, ( “…Identity theft covers several different specific crimes, and collectively,…is one of the easiest crimes to commit, one of the hardest to prosecute, and one that is drawing increasing attention from the media.” So, feel free to share this information with all of your patrons and students, especially because proactively protecting your digital footprint and your finances is much easier than dealing with them after the fact as a victim—being a victim can be a very emotional, time-consuming, and financially-unrewarding process. Again, prevent it from ever happening to you, and help others do the same.Anyway, I hope this all helps you during Money Smart Week® @Your Library this week, April 2-9, 2011. Enjoy partnering with and/or sharing pertinent information from your community groups, financial institutions, government agencies, educational organizations, and other financial experts this week to help all of our consumers learn to better manage and protect their personal finances!
by April Bunn
San Diego has a high today of only 59 degrees, so it’s not the warm getaway I expected, but it’s still a welcome relief from the piles of snow I left behind in New Jersey.
The 2011 ALA Midwinter Meeting is underway and today the convention center was full of dedicated librarians today, scurrying off to one meeting or another, or visiting the over 450 exhibitors.
I am always impressed at how well ALA does a conference. Every person I spoke to was helpful and friendly and the speakers here are always interesting- Neil Gaiman, Nancy Pearl, and Ten Danson are on the line up for tomorrow. I am really looking forward to attending my first Youth Media Awards on Monday morning.
As Vice President of NJASL, I’m here with our President Elect, Fran King and President, Judith Everitt to attend the Affiliate Assembly meetings for AASL. I respect all of you that are attending this conference and participating in multiple committee meetings to better yourself and this profession.
In these tough times, it is crucial that we network and advocate every step of the way.
Posted by Robert J. Lackie
The American Library Association (ALA) has announced in October 2010 a partnership with the Federal Reserve Bank of Chicago to make “Money Smart Week @ Your Library” a national initiative from April 2-9, 2011, and things are beginning to heat up now in late December—at least for this national initiative!
Celebrating its 10th year in 2011, Money Smart Week’s mission is to promote personal financial literacy (Note: Money Smart Week is a registered service mark of the Federal Reserve Bank of Chicago). Throughout the 10-year history of Money Smart Week, libraries have been instrumental in facilitating and hosting quality Money Smart Week events. For instance, libraries of all types in Illinois (and Chicago), Indiana, Iowa (and Quad cities), Michigan, West Virginia, and Wisconsin participated in Money Smart Week in 2010, partnering with community groups, financial institutions, government agencies, educational organizations, and other financial experts to help consumers learn to better manage their personal finances.
ALA and the Federal Reserve hope that even more librarians and their libraries will be participating in the first ever national Money Smart Week this spring, from April 2-9, 2011. Events will take place at member libraries across the country and will and cover topics from learning how to apply for a mortgage to teaching young people about credit. We all, librarians included, can benefit from that! Watch this site ( http://www.chicagofed.org/webpages/education/msw/index.cfm ) for information on joining the initiative, for news, and for important links you can use right now.
I will be posting again later this week requesting info from all Library Garden readers on programming ideas, as I am now, as of this month, on the Academic Money Smart Week @ Your Library Committee for ALA.
A post by Cynthia Lambert
In the past I have blogged about what surprised me when I first came to libraries. Many people commented on the drunken patron—an unexpected customer service challenge if ever there was one. One thing I expected, but three years later still have no idea how to deal with, are the mentally ill or chemically altered patrons. I am not alone.
When I get together socially with librarians both new and seasoned, often the talk of customer service turns into laments about the homeless, the mentally ill, drug addicts, and the unwashed. No one it seems has any idea how to properly help and/or deal with these people. Why is that?
A March, 2009 article in Public Libraries gives a list of 10 tips for dealing with the mentally ill, all of which suggest training. In library school—only one class, a class on communication, even touched on the issue of mentally ill people at the library. Of the four libraries I have worked in, not one gave me training, despite mentally ill, homeless, and drug addicted patrons causing problems—some small, some very significant. In fact, at one, most of the staff simply will not deal with the issue. Rules in place against sleeping or pornography are ignored and management explicitly stated that maybe it is best to just let them sleep unless another patron complains.
The San Francisco Public Library is trying something new to deal with the problem. They have hired a full-time social worker. While I think that is fantastic, the reality is that very few libraries have the money to hire adequate library staff these days, let alone getting into the business of health care. So what is there for the rest of us?
Other than a handful of articles, I have found no indication of a training program in place to help library staff identify and deal with the mentally ill or drug addicted. I am sure there are many programs out there, I simply cannot find them. I found programs for educators, for families, for children, for teens, and for law enforcement, but nothing for libraries and library professionals.
The literature I did find is limited, suggests speaking to experts, and provides a list of ‘tips’. Much of what I do know, I have learned informally on the job or from other librarians. (For example, never yell, speak harshly, or seem upset–simply speak in a calm voice, speak clearly and in short sentences, show respect, enforce the rules).
Librarians love training. We love meetings. How many offers of training on Twitter or Facebook have you seen in the past year? Now think about how many you have received for dealing with drug addicts or the mentally ill? How many hours have you spent in endless meetings discussing the best way to support e-books? Now consider how many hours have been spent on dealing with difficult patrons in a safe and effective manner (and get management does not cut it given there lack of availability at night and on weekends).
So I ask you dear readers—please send me your training programs, your tips, your tricks, and your coping strategies for dealing with the mentally ill or drug addicted. It is my goal to create an online professional directory of services, training, tips, and discussion to assist library professionals in dealing with the most needy and most challenging of patrons.
This week, we’re pleased to have a guest post from two wonderful librarians:
- Justin Hoenke is the Teen Librarian for the Cape May County Library.
- Melissa Brisbin is the Media Librarian for the Cape May County Library.
Thanks for sharing this with LG readers! -PB
Justin: I’ll start off by saying this. It’s been two weeks since our Teen Library Lock-In ended and I’m not sure if I’ve recovered yet. My brain is still a bit fuzzy and I still don’t think I’ve caught up on sleep. If I tend to ramble or get lost when I’m talking, we’ll just blame it on that. You got my back Melissa?
Melissa: I’ll watch your back if you watch mine. I’m still sort of in a sleep-induced coma.
The Initial Idea
Justin: My Teen Advisory Board kept on talking about how they wanted to spend the night in the library. I thought they were sort of crazy at first, but the longer I thought about it the more it seemed like a really great idea. And I had this feeling that the teens would freak out and love the program.
I did some research on how these types of events were structured. I must say that without the guidance of the teen librarians at both the Corvallis-Benton County Library and the Willingboro Public Library I wouldn’t have ever got our Library Lock-In off the ground. I borrowed bits and pieces from their lock-in programs and created an outline and a permission slip. With these two things in hand, I had something to give my directors.
Melissa: One of the biggest concerns we had when constructing the Cape May County Library Teen Lock-In was how to keep our participants entertained and out of trouble. We decided that the best way to go about this was to implement activities such as an Library Olympics and a scavenger hunt, combined with an ongoing marathon of Harry Potter movies, crafts, and computer access, as well as continuous usage of our video game systems, such as the Wii, Playstation 3, and Xbox.
Justin: The idea was to start the lock in right after our weekly game night ended. The games would already be set up and I thought gaming, especially Rock Band, would be a good community building game where the kids could get to know one another. After the scheduled events such as the library Olympics and the scavenger hunt, things got a bit looser. We had one room dedicated to a Harry Potter movie marathon, the video games still set up, one room for tabletop gaming, and crafts in the children’s room. We wanted to have some structure to the program but at the same time let teens be teens and have some random (and very supervised) fun.
Justin: Once I got the OK from my directors to have the lock-in, I knew that I had to assemble a REALLY good team of librarians and library associates to help run the event. I sort of felt like I was putting together “The A-Team” of Library Lock In staff members. I knew I had to have the right blend of people who the teens could identify with and not feel intimidated by. I ended up with 7 (counting myself) chaperones for the thirty teens that had signed up. That’s roughly 4 teens to every chaperone, which is something I thought was manageable.
Making it all work
Melissa: As an example of one of our planned activities, I will highlight the obstacle course, which like the scavenger hunt, was created to promote fun activities that would also reflect library usage. For instance in the obstacle course, all participants were told to carry a book on their head, paperback of course, and then proceed to the next activity. Teens had to carry a book on their head, walk with the book while wearing box shoes, crab walk with a book on their stomach, jump down an aisle while still carrying the book and find works written by a variety of author(s), and finally dig though a box filled with scrap paper in order to locate a library card that had a Teen sticker on it. All participants worked in teams and were timed. For the winners, we planned an award ceremony that was similar to the Olympics, complete with medals for first, second, and third place.
Justin: Call me a hippy, but I’m all about good and positive vibrations. I always wanted to make sure that both the chaperones and the teens all respected each other and created a positive community.
Melissa: We also wanted to stress to teens the importance of good behavior, and how exceptional actions would be acknowledged and rewarded. We implemented a Good Behavior Chart. Teens were awarded stickers that they could post next to their name in order to win an array of prizes at the end of the night. I have to admit at first we were not sure if this idea would work, or if teens would see the idea as somewhat immature and childish. However, like teens have a tendency of doing, at least for me, they proved to be an exceptional group of young adults. They really went above and beyond to help out the librarians and each other. There was definitely on ongoing competition among the teens, but it was never malicious. They were all super positive and a lot of fun to hang out with.
The Actual Event
Justin: I got into work the day of the event at 4:30 and made sure all the loose ends were tied up by the time we started at 7pm. The first few hours were a bit hectic in getting all the teens together and in one place. Once that was done, we started off on the scheduled events. Some teens didn’t want to join in, so that was a bit difficult in explaining to them that they had to be there and once these things were done they’d have a bit more freedom.
Melissa: Once we were finished with the scheduled events, the Teens were allowed to be in either one of three rooms. They were great about telling us where they were going and we didn’t experience any problems with them disappearing. Most of teens just meandered between games, movies, crafts, and lots and lots of conversations.
Justin: We asked the teens at the beginning of the program to always tell at least one chaperone where they were going. We told them that this was one of the most important things they could do throughout the night. They were amazing
Justin: The alternate title for this section is “This is what we’ll do differently the next time around.”
We had one incident at the lock in that sounded the alarms. During a game of hide and seek/manhunt, two teens collided with each other. One had glasses on, so the other teen got quite a big gash on their head. It was big enough that stitches were needed. We had to call their parents at 1am and let them know what happened. They came to the library and we had to go to the Emergency Room. I accompanied the teen and the parent there, and 20 minutes later, the teen was all stitched up and ready to go. The parent let the teen come back to the library. I feel like I lucked out on this one. Incident reports had to be filled out and the overall mood of the lock-in really changed after that.
Melissa: Yes, everyone really mellowed out, such as a lot less horsing around, and became more interested in hanging out, talking to one another, and playing video games.
What We Have Learned and What the Teens Taught Us
Melissa: The overall of theme of the entire Lock-In was camaraderie. It was evident from the beginning that there was a relatively wide range of ages and maturity levels, as well as groups and interests. However, throughout the night, it became extremely evident that all the teens were just interested in hanging out with each other in an array of activities. The entire Teen Lock-In produced a fantastic sense of community atmosphere. In all, this event was A LOT OF FUN WITH A GREAT FLOW AND POSITIVE INTERACTION. It was a fantastic opportunity to librarians to get to the teens and vice versa. We have received a great response from teens, parents, and administration. We will definitely plan more Teen Lock-Ins for the future, using the knowledge and lessons we have learned from our initial experiences with this program.
Justin: I thought 30 teens would be manageable, but now that I think about it the next time around I’d limit it to 20, possibly 25 teens and maybe have it twice a year. I also may reconsider having any kind of hide and seek activities since we had a bit of a snafu this last time. But it worked so well and the teens loved it! Agh!
P.S. For those wondering where the title comes from…The most common response to “We’re having an all night sleepover at the library with 30 teens ages 12-18 was “ARE YOU CRAZY?”
P.P.S For more photos of the lock in, click here for our Flickr gallery