Author Archive

Putting my head back into the OPAC

A couple of months ago I questioned whether the quality of our library OPACs figures greatly into the overall satisfaction of our customers. Something I read in the New York Times this weekend: made me reflect on that post and wonder whether I was asking the right question. This is the what got me a’ponderin’:

Almost every Web film purveyor is planning to solve this bane of the modern culture consumer “too much choice” with some form of social networking. Recommendations, user reviews, friend lists and member pages are designed to help viewers determine which films they should watch.

When I read that, I found myself making these mental substitutions:

Almost every Web film purveyor library is planning to solve this bane of the modern culture consumer “too much choice” with some form of social networking. Recommendations, user reviews, friend lists and member pages are designed to help viewers library users determine which films they should watch books, cds and film they might enjoy next.

Now I’m wondering if the question I should be asking is, “how much value could we add to our customers’ experience, how much more engaging could libraries be, if our OPACS were integrated with social software and offered reviews, friend lists, member pages and (not incidentally) filters and recommendations?”

March 19, 2007 at 10:05 am 10 comments

Congrats to Janie and NJ’s Movers and Shakers

A hearty congratulations to Library Garden’s own Janie Hermann on her much deserved selection as an LJ Mover and Shaker:

Hermann enjoys being actively engaged with a world beyond her own library, through the blog Library Garden, the staff training and patron service communities at WebJunction, and numerous conference presentations. She says these kinds of contributions keep her “enthusiastic and excited about our profession” and help her stay ahead on new trends and technology.

Every personality inventory she’s ever taken says that Hermann is “an extroverted risk-taker.” Uprooting herself from her Canadian homeland and moving from teaching to librarianship, she’s remade her life and her library.

I’d also like to give a shout-out to a few other Garden State librarians being honored:

  • Linda Devlin: Friend, former co-worker, Camden County Library’s new director, and, I hope, future LG blogger! (hint, hint… OK, your doing three jobs right now…maybe a guest piece on what it’s like to be a young new library director??)
  • Trevor Dawes: Circulation Supervisor at Princeton University. Among his many accomplishments Trevor’s done a great job reviving NJLA’s mentoring program.
  • Nicole Cooke: Reference Librarian, Montclair State University. In addition to starting and heading up the Black Caucus of the American Library Association (with Trevor), Nicole writes, presents and (dear to my heart) coordinates New Jersey’s Train-The-Trainer program.

Congratulations to you, and to all of the librarians honored as LJ Movers and Shakers for 2007!

March 16, 2007 at 5:36 pm 8 comments

10 plus 1 questions with Boris Simkovich, Zuula.com

Zuula (http://www.zuula.com/) is a newish metasearch engine that I’ve been enjoying. Unlike most metasearch engines Zuula is not an aggregator. Rather, it displays results in a tabbed format which makes it easy to quickly click along and review results from different search engines. You can also limit your initial searches to these categories: Web, images, news, blog, and jobs. It’s a great interface and, like so many good things in life, Zuula is based right here in the Garden State.

I recently had the opportunity to interview Boris Simkovich, Chief Executive Officer of Zuula LLC.

  1. Question: Tell us a little bit about yourself. How did you get into the search engine business?

Answer: Well, you probably won’t be too surprised to hear that I didn’t grow up wanting to be in the search engine business!

In college, I studied engineering and economics, and I continued with my study of economics in graduate school, where I got a Ph.D. After that, I spent a couple of years in academia, teaching and doing research in economics, then switched over to the world of management consulting, where I worked for almost ten years.

I finally got involved with the search engine business when the consulting business I was running hired an old graduate school friend of mine, Tim Hunt. Tim also had been working in management consulting, but he had a long-standing hankering to start a software or Internet business. He couldn’t pursue this interest, however, at a traditional consulting firm, so he agreed to come to my firm when I said we would give him the opportunity to pursue a start-up idea while he also was doing consulting work.

So Tim joined the consulting business three years ago, and soon thereafter, we started considering a variety of different new business ideas that might match his interests (and, frankly, my own interests). About two years ago, we settled on the idea that eventually became Zuula.

  1. Question: Why did you name it Zuula?

Answer: That’s a question that gets asked a lot more than any of us at Zuula expected.

The answer to the question surprises a lot of people. We started off considering name ideas that were very, very different from Zuula. However, as we looked at different options, and also took into account what domain names (Internet addresses) were actually available, the search got more and more difficult. Finally, after playing around with different names that were short, easy to remember, and had available Internet addresses, we settled on the name Zuula.

So, in many ways, Zuula is a made-up name. When we selected it, we didn’t think it had any particular meaning. However, we’ve since found out that the word actually means “to take off” in a central African language, and we hope the meaning is a prediction of sorts for what will happen with Zuula.

  1. Question: Why did you start Zuula [as opposed to some other Internet-related business]?

Answer: We decided to pursue the ideas that eventually became Zuula for several reasons.

First, we liked the fact that Internet search is such a large business, and almost everyone who uses the Internet uses a search engine from time to time. This meant that it wouldn’t be too hard to find potential users for our new service, and that the service most likely could thrive even if it attracted only a small share of its overall market.

Second, we felt that the features we intended to offer through Zuula would, in fact, appeal to many people who use search engines. Working in consulting, we used search engines all the time. And, based on our own needs, we felt there would be a lot of interest in a search tool like Zuula.

  1. Question: How long did it take to get Zuula off the ground? What’s involved in launching a new search engine?

Answer: It took a LONG time to get Zuula up and running … a lot longer than we expected.

The basic idea for Zuula came into being in the spring of 2005. It wasn’t until that summer, however, that we decided on the features and functionality you now see in Zuula. From then on, it took almost one and a half years for our programming team to develop and finally launch Zuula.

As you know, Zuula is a meta search engine, which means that it doesn’t have a search index of its own. Instead, Zuula presents search results from a variety of other search engines – Google, Yahoo, MSN, etc. – for a number of different search types. This means that one of the key tasks during the development of Zuula was creating the routines that process the results from other search engines and display them at Zuula.

In addition, we had to design Zuula’s user interface and develop the necessary code for it, and we had to create all the help information and other content necessary for a professional site.

Finally, we had to optimize all of Zuula’s code so that it runs as fast as possible, and we had to establish a server network that was fast, reliable, secure, and cost-effective. In retrospect, I don’t think any of these tasks stand out as having taken particularly longer than we expected. Instead, what we learned is that it doesn’t take very long to complete the core aspects of any given task. It does take long, however, to complete each and every necessary detail of a task … and to get everything to work together successfully.

  1. Question: Why should I use Zuula instead of Google or other search engines?

Answer: Actually, the beauty of Zuula is that you can leverage its capabilities without having to give up Google (or whatever other major search engine you’re accustomed to using).

Let me explain.

I mentioned earlier that Zuula is a meta search engine, meaning it displays results from a number of other search engines. Unlike other meta search engines, however, Zuula does not aggregate the results from other engines into a single list.

Instead, the results are organized under separate tabs. Results from Google, for example, can be viewed by clicking on the Google tab. Likewise, results from Yahoo are viewable by clicking on the Yahoo tab. There are tabs for essentially all the major search engines, and five different types of search are possible: web, image, news, blog, and jobs.

Moreover, for each type of search, the user can customize the order of the tabs to match his or her preferences. If a user prefers to have Yahoo as her default web search engine, all she has to do is drag the Yahoo tab so it is the first web search tab.

In this way, Zuula’s users can do most of their searching using the search engines they’re already accustomed to. With Zuula, however, users also get quick access to results from other major search engines for those occasions when their default search engines are not enough. There is no need to re-enter search terms, and all search results at Zuula are presented in a consistent, easy-to-read format that clearly distinguishes between organic results and sponsored results (advertising). There’s even a collapsible list of recent searches which can be helpful for difficult searches.

  1. Question: What developments are planned? What do we have to look forward to?

Answer: We are constantly working on improving Zuula.

For example, we soon will be adding more search engines, and additional search types also should become available in the next several months. Longer term, users should expect to see more customization options and better international support.

And I shouldn’t forget to mention a major upgrade which we’ll be rolling out in the next few weeks. It will involve a unique set of features – based on some innovative new technology – that will make Zuula an even more powerful search tool. Stay tuned!

  1. Question: What does Zuula offer that might be of particular interest to the readers of Library Garden?

Answer: This may surprise many of your readers, but we’ve always believed that library professionals would be some of Zuula’s first fans. We thought that librarians – as professional researchers — would be particularly attracted to Zuula’s ability to streamline difficult Internet searches.

We also thought that librarians would see Zuula as a way to be more neutral when recommending Internet search tools to patrons. By introducing Zuula in their research guides, handouts, and links on public access computers, librarians can leave it up to their patrons to decide which of the major search engines they want to use for their Internet searches.

Thus, your readers may want to consider adding Zuula to the search boxes in the IE7 or Firefox 2.0 browsers on their public access computers. (There is a link on Zuula’s home page to add Zuula to the browser’s search box.)

Also, we’ll soon be posting html code on the Zuula website which will make it easy to add a Zuula search box to any web page. This, too, may be useful for any public access computers your readers may be responsible for. (There probably will be an announcement at the Zuula blog – http://www.zuulablog.com/ – when the search box code is posted.)

[3/2 Update: The code is ready to go at: http://www.zuula.com/help/ZuulaAddin.html]

  1. Question: What is your vision for Zuula?

Answer: To be honest, we’re cautious about having a broad, overarching vision for Zuula. When it comes to the Internet, what’s “visionary” today can quickly become ill-informed and misguided tomorrow.

Thus, we try to focus on things closer to the here and now. For Zuula, that means continuing to expand the power and versatility of its search capabilities. As simple minded as it may seem, we want Zuula to be one of the best ways to find information on the Internet.

  1. Question: I would love to be able to run a search and then subscribe to an RSS feed for that search that brings me updated results in real time (a’la technorati, delicious, flickr, etc.) Any plans to add that kind of RSS component?

Answer: Sorry, but we’re not currently planning any RSS functionality like you’ve described. However, we very much welcome suggestions, comments, and criticisms from our users, and we’ll consider adding this feature in the future.

  1. Question: So what’s the business model here? It doesn’t look like you’re selling advertising—how do plan to stay in business?

Answer: You’re absolutely correct – we’re not selling advertising. And I suspect it will be quite some time before we start selling advertising directly on our own.

Currently, the advertising we display at Zuula is the same advertising that users would see if they carried out their searches directly at the search engines whose results we display. Zuula receives no money whatsoever from the advertisements. Any revenue created by the advertisements is 100 percent retained by the search engines whose results are displayed alongside the advertisements.

Obviously, this approach is not sustainable in the long run. Instead, we expect sometime later this year to begin implementing arrangements to allow us to retain some or all of the revenue generated by the advertising at Zuula. This won’t happen overnight, but it’s certainly the long-term direction of the site.

  1. Question: I love the idea of the Zuula blog, but the posting has been pretty sparse. What do you see as the blog’s purpose and do you have plans to beef up the postings?

Answer: It’s unfortunate but true that the Zuula blog has taken a back seat to other work we’ve been doing since Zuula’s launch late last year.

However, you should start to see more regular postings at the site in the coming month or two. For now, our intention is for the blog to be a way to “highlight and announce.” “Highlight,” in the sense of explaining to our users features that Zuula has, but which they may not have noticed. “Announce,” in the sense of publicizing new features and functionality that we’ve developed for Zuula.

That’s not to say that our plans for the blog’s content are set in stone. Indeed, we’d be happy to hear from your readers what sort of content they’d like to see at the blog.

March 1, 2007 at 6:32 pm 2 comments

A tempest has been brewing… AKA, yet even more on the scrotum story

One Troublesome Word , Article, Editorial

A tempest has been brewing over a children’s book…” begins today’s New York Times editorial. Ahhhh, the passive voice… last refuge of scoundrels.

Perhaps it is too much to expect the Old Gray Lady to acknowledge that, prior to it’s own troublesome reporting, there was nothing brewing but a fairly respectful professional discussion on librarians’ discussion lists (or as the Lady quaintly refers to them, “message boards”.)

Perhaps it is too much to ask that, having started this hooha (if that’s the right word–gulp), the Lady restrain from invoking comparison’s with Marian the librarian. Surely this is writing at it’s absolute laziest! Hey Lady, while you were at it, couldn’t you have thrown in a comment or two mentioning that librarians’ commitment to intellectual freedom is generally, oh I don’t know, as tall as an oak? As deep as the sea?

(Note to the NY Times editorial board: The next time you want to disabuse your readership of the “Marian the Librarian” stereotype, it might be more effective to point out that REAL librarians don’t fit the stereotype, rather than pointing out that Marian herself was actually quite a bawdy gal, judging from her reading habits.

Check this out: It wouldn’t be fair to characterize Arthur Sulzberger’s comment that “I really don’t know whether we’ll be printing the Times in five years, and you know what? I don’t care either” by saying that he’s kind of like Nero, fiddling while the MSM burns. You know why? Because Nero really played the LYRE. See how that works?)

But I get it, Lady. mentioning Marian, was really just an easy transition to mentioning her love of Balzac, which sounds kind of like “ball sack” which is another way of saying scrotum (giggle, snigger), so we can all see how wonderfully witty, cultured, well-read, AND terribly bawdy the Times editorial board is. Look out Dorothy Parker, you’ve got competition! Oh wait, you’ve been dead for 40 years. My bad.

Well anyway Lady, thanks for throwing in that last bit about helping children on their journey from ignorance to knowledge, blahdiddy, blah, blah, and for not using the word “shhhh” anywhere in the (final draft) of the editorial.

February 21, 2007 at 2:54 am 5 comments

Great Preconference! Creating A Staff Development Plan

Don’t miss this great CLENE-RT Preconference at ALA annual!
Creating A Staff Development Plan

Friday, June 22, 2007,
1:00 pm – 5:00 pm
Sponsored by the CLENE Round Table
[CLENE: The Continuing Library Education Network and Exchange Round Table]

DESCRIPTION
In today’s environment, library staff have to work harder than ever to stay informed and keep up with changes. How can libraries encourage all staff to continually develop their skills? A systematic staff development plan can address the learning needs of library staff and increase their effectiveness on the job.

This half-day session is a step-by-step introduction to the process of addressing the issue of staff development from needs assessment through planning. Do you need a staff development plan?

Speakers: Cal Shepard, SOLINET
Tickets: CLENE-RT Member: $110; ALA Member: $130; Non-Member: $180
Registration: http://tinyurl.com/yq4gst
————————————————————————–
NOTE: If you plan on coming and you’re not a CLENE-RT member, why not take this opportunity to join? It’s only $20 to add CLENE to your ALA membership, and joining CLENE gives you many benefits including… wait for it… preferred professional membership in the American Management Association!

Interested? Click here for details: http://www.ala.org/ala/clenert/clenemem/membership.htm

February 9, 2007 at 3:40 pm 3 comments

Amazing (short) Web 2.0 Video

By way of Boing Boing

Check out this amazing video,”Web 2.0… the Machine is Us/ing Us,” created by Michael Wesch, Assistant Cultural Anthropology Professor at Kansas State University.

What a great way to kick off the first 5 minutes of any web 2.0 workshop or discussion!

February 6, 2007 at 9:47 pm 4 comments

ALA Midwinter in Seattle

At some point I’ll post some thoughts about ALA Midwinter, but at least I’ve gotten my pix uploaded to Flickr.

For a variety of reasons, this midwinter meeting was one of the most useful, practical and fun conferences I’ve been to. There were a few people that I had hoped to see and didn’t (my fault for not reaching out–I always think “Oh, I’ll run into them at…”), but generally speaking the social networking was superb, the meetings were highly informative, the food was yummy, as were the local spirits–what few sips I had here and there — and the rain pretty much held off.
More when I get a chance.

January 24, 2007 at 7:11 pm 4 comments

Get your head out of your OPAC

So stipulated: Library OPACS, uh, lack the functionality we desire. We’re all agreed. OPACS should be much, much better.

Here’s my question: How does the quality of the OPAC ultimately affect the total quality of customer experience and customer satisfaction? I think the answer to that question may be quite different from library to library, depending on the needs of our different user populations. Public library users may be more inclined to be browsers, and may not really care that much about how good the OPAC is. Academic, school and special library users may be more inclined to search for specific titles, or titles within specified subject areas, and may therefore care more about the quality of the OPAC.

But even in libraries where customers rely heavily on the OPAC, I’m not sure that the quality of the OPAC figures that greatly into the customers’ overall satisfaction. (I suspect it often doesn’t…) I worked in a small special library that had a truly awful, terrible OPAC. It was one of them home-grown government agency deals–ugh! But our small, dedicated staff gave great customer service, did a lot of outreach, offered a good deal of training, and our user satisfaction was quite high. While I’m sure our users really would have valued a better OPAC, their overall library experience was not greatly affected. If we instead had offered a really super-great OPAC, but lousy customer service, I don’t think our users would have been quite so satisfied…

In Seven Habits of Highly Effective People, Stephen Covey suggests that we are most effective when we focus our energy at those points where our concerns intersect with our ability to influence. Clearly the OPAC falls into our collective sphere of concern. But I’m not sure how much influence we have over the quality of the OPAC. I’m not suggesting that we don’t try to influence the quality of the OPAC — by working with vendors, creating our own systems, or a combination of both. I’m truly thankful that John Blyberg and Casey Bisson are out there. But I do think that for many libraries, or more perhaps I should say for many librarians, we may be able to get more bang for our limited buck, more return on the investment of our time and resources, by focusing our energies elsewhere.

I’d like to see libraries looking at their own spheres of concern and influence and making critical choices about where their time, energy, and resources can best be used to improve the quality of customer experience. In many cases, I suspect that we can have a much greater impact on customer experience by focusing on (in no particular order) the quality of the library’s environment (“library-as-place”), the library’s customer service, the library’s webpage, the library’s collection, the library’s programs, the library’s outreach, and the library’s marketing (they can’t experience us if they don’t know about us.)

I’m particularly interested in how libraries can create better customer experiences and be more relevant to their user populations by improving their physical environments. How do our customers experience the actual library space including, the visual (displays, colors, lighting, layout), the tactile (comfy furniture) the olfactory (yum… coffee…), and the aural (zones of quiet, zones of noise, background music)? How does the library staff improve the quality of the environment? Are they warm, friendly, and hospitable? Are they visible? Are they proactive and helpful?

As Joshua Neff recently pointed out, I’m not the only one thinking about these things. Meredith Farkas, (in a must-read, smart, sensitive, insightful, and mostly-polite post) says that she doesn’t use her library because she, “found the whole atmosphere really unwelcoming.” Nicole Engard found that her local librarians “were not very approachable, knowledgeable, or friendly.” Jennifer Macaulay , “admits” that she’s not a library user either (and how many of us would “admit” the same?)

Now how many of you don’t use your library because the OPAC sucks? Just wondering.

January 11, 2007 at 2:04 pm 12 comments

Town Considers Guards for Library Disrupted by Students

From today’s New YorkTimes…

Town Considers Guards for Library Disrupted by Students
By TINA KELLEY, Published: January 4, 2007

NYTIMES, MAPLEWOOD, N.J., Jan. 3

The Maplewood Township Committee is asking the public library’s board of trustees not to follow through with a plan to close its two buildings during after-school hours and is considering providing security guards to help quell disruptive behavior, Mayor Fred R. Profeta Jr. said Wednesday.

The committee discussed a plan late Tuesday night to provide the library with security guards. “The township will pay for that, because it’s a public safety issue, though it may go through the library budget,” Mr. Profeta said in an interview.

The mayor said he would petition the library board to rescind its initial decision before the planned closing on Jan. 16. “I think the closure’s a very bad idea,” the mayor said. “I think that it was not warranted, because a lot of the programs we have in the works are designed — and well designed — to alleviate the situation. We just have to put those in place.”

But David Huemer, who represents the Maplewood Township Committee on the library board, said the library had already indicated that a plan for guards was not enough to rescind its vote on the closing.

More at: http://www.nytimes.com/2007/01/04/nyregion/04library.html

January 4, 2007 at 7:03 am

Town Considers Guards for Library Disrupted by Students

From today’s New YorkTimes…

Town Considers Guards for Library Disrupted by Students
By TINA KELLEY, Published: January 4, 2007

NYTIMES, MAPLEWOOD, N.J., Jan. 3

The Maplewood Township Committee is asking the public library’s board of trustees not to follow through with a plan to close its two buildings during after-school hours and is considering providing security guards to help quell disruptive behavior, Mayor Fred R. Profeta Jr. said Wednesday.

The committee discussed a plan late Tuesday night to provide the library with security guards. “The township will pay for that, because it’s a public safety issue, though it may go through the library budget,” Mr. Profeta said in an interview.

The mayor said he would petition the library board to rescind its initial decision before the planned closing on Jan. 16. “I think the closure’s a very bad idea,” the mayor said. “I think that it was not warranted, because a lot of the programs we have in the works are designed — and well designed — to alleviate the situation. We just have to put those in place.”

But David Huemer, who represents the Maplewood Township Committee on the library board, said the library had already indicated that a plan for guards was not enough to rescind its vote on the closing.

More at: http://www.nytimes.com/2007/01/04/nyregion/04library.html

January 4, 2007 at 7:03 am 6 comments

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