Posts tagged ‘linkedin’

Goodbye Mr. Carlin

George Carlin passed away yesterday. This makes me sad. Carlin was a comedic and linguistic genius as well as a defender–or perhaps practitioner is a better word — of free speech. Probably best known for his bit on the seven dirty words, Carlin shocked, but did not need to shock, to be funny.

His mind was brilliantly attuned to the absurdities of life, and his gift for language and physical humor allowed him to reflect those absurdities back to us in a way that both challenged and tickled our sensibilities.

George Carlin touched me. Literally. In college I was with a group that brought him to Rutgers for a performance . Before the show began I was charged with guarding his dressing room. The door opened and I felt a tap on my shoulder.

“Hey Buddy”.
“Yes Mr. Carlin”, I replied.
“Where’s the rest room?”
“Right down the hall to the left, Mr. Carlin.”
“Thank buddy.”

As “brush with greatness” stories go, perhaps this doesn’t make the top 10, but I was touched by his gentle manner and the way he called me buddy. I remember a lot of his material that night, but one of my favorite bits was his take on license plates:

  • New Hampshire’s license plates say ‘Live Free … or DIE!!’ I don’t think I want to live in a state that actually mentions death right on their license plates. At the other end of the spectrum is Idaho’s license plates – they say ‘Famous Potatoes.’ I don’t know, I think that somewhere between ‘Famous Potatoes’ and ‘Live Free or Die’ the truth lies. And I think it’s closer to ‘Famous Potatoes.’

Goodbye Mr Carlin, and thanks for all the laughs.

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June 23, 2008 at 10:36 am 2 comments

Passion Quilt Meme: Perspective, Perspective, Perspective

Michael Stephens tagged me for the “Passion Quilt” Meme. (Post a picture from a source like FlickrCC or Flickr Creative Commons or make/take your own that captures what YOU are most passionate about for kids to learn about…and give your picture a short title.)

Original Image: http://www.flickr.com/photos/wwworks/2222523486/

I found it difficult to narrow this down… (I guess that’s the fun of the meme). In the end I cheated and chose two quotes that, taken together, get the heart of what I’m passionate about; taking responsibility for our perceptions, thoughts, feelings and actions. We look out at the world through our eyes and think that we are seeing reality with a capital “R”. Uh-uh. Nope.

Everything outside of us is just data, and there’s a whole lot of it. Our perceptions are therefore highly selective. First we choose which data to focus on. Then we process that data through filters such as our past experiences, our preconceptions, our expectations, our wishes, our fears, our needs, our desires, etc., etc. Then we generate a thought/judgment/evaluation about the filtered, selective data. Then we may have an emotion or feeling in response to the thought about the filtered, selective data. Then maybe we move into action.

This all usually happens with very little awareness, and it is empowering to bring these processes to a more conscious level. In fact, choosing what to look at and how to look at it can be not only empowering but transformational. Limitations start to seem less solid. As we make more choices, it becomes harder to operate out of a consciousness of victimhood and we see new paths and new options opening up before us.

Becoming aware of our own filters also creates space for us to be present with conflicting viewpoints and disagreements. If I can acknowledge that I do not see things as they are, but as they appear to me after being filtered through my own unique perspective (colored by factors including: cultural, religious, political, gender and age to name a few) I become less vigilant about protecting my version of reality. I may not understand why others see things differently, but I can accept that my perceptions are not necessarily THE TRUTH.

Simple things that we usually take for granted as “true” can reveal themselves to be simple convention. You may have noticed that the picture of the Earth (above) is upside down. We all know that the North Pole is the top and the South Pole is the bottom, right? That’s reality. But that’s no more true than saying Bermuda is the top and Perth Australia is the bottom. It’s a matter of perspective. So it is my passionate wish that we learn see more deeply, more broadly and

But hey, enough of my yakkin’. Let’s hear from some others. I tag the bloggers of CEBuzz:

April 29, 2008 at 12:30 pm 7 comments

Nordstrom Quality Customer Service

Old news, but I never posted it to LG. And hey, good customer service ideas are timeless!
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Good for the “New Seasons” Grocery store, which is taking a page out of the Nordstrom Employee manual, “Use your good judgment in all situations.” The New York Times Reported:

[New Seasons] employees are given “get out of jail free” cards with the instructions to do anything a customer wants. Mr. Rohter said one young clerk opened 81 jars of mustard for a customer to taste. Then he went to his supervisor, handed the card to him and explained what happened.

Printed on the back of the card:

Dear Supervisor: The holder of this card was, in their best judgment, doing whatever was necessary to make a happy customer. If you think they may have gone overboard, please take the following steps:

  1. Thank them for giving great customer service.
  2. Listen to the story about the events.
  3. Offer feedback on how they might do it differently next time.
  4. Thank them for giving great customer service.”

“We never reprimand someone for helping a customer”, Mr. Rohter said

From NYTIMES, January 4, 2006: In Oregon, Thinking Local

April 24, 2008 at 10:28 am 1 comment

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