Posts filed under ‘Uncategorized’
by Janie Hermann
I am thrilled to be the one to break the news that Peter Bromberg will be joining the executive team at Princeton Public Library starting August 2nd, 2010. A press release has just been sent and it is official. The entire staff at PPL is thrilled to have Peter coming on board and we look forward to seeing what new services and ideas we can implement with Pete on board!
Below is the official press release that was just distributed to media outlets:
Princeton Public Library
Sands Library Building
65 Witherspoon St.
Princeton, NJ 08542
May 14, 2010
Leslie Burger, Executive Director
609.924,8822, ext. 253
Tim Quinn, Public Information Director
609.924.8822, ext. 258
PRINCETON PUBLIC LIBRARY NAMES PETER BROMBERG ASSISTANT DIRECTOR
Princeton Public Library in New Jersey has announced the appointment of Peter Bromberg to the position of assistant director beginning Aug. 2, 2010. Named a Library Journal Mover and Shaker in 2008, Bromberg is assistant director of the South Jersey Regional Library Cooperative.
During the past decade, Bromberg has worked with hundreds of libraries to enrich the customer experience, implement cutting-edge technologies and social media, and develop transformative services such as Trading Spaces, Books by Mail, Teen Spaces, Qand ANJ.org and downloadable audio books. He has also led many continuing education and staff development programs.
Prior to joining the South Jersey Regional Library Cooperative, Bromberg was the head of reference services at the Camden County Library in New Jersey. He has also held positions at Environmental Protection Agency Region II Library in New York, the Spokane District Library in Spokane, WA, where he worked as a reference and teen services librarian, and the Nordstrom department store, where he became passionate about customer service. He writes for several blogs, including Library Garden and ALALearning, and has written several articles for library publications. He speaks frequently about topics related to leadership, change, collaboration, and other library-related topics.
“We’re delighted that Pete will be joining us as we begin our second century of providing service to Princeton,” said Leslie Burger, the library’s executive director. “Pete’s expertise in managing change and his extensive knowledge of library services and technology will be invaluable assets to our community going forward.”
“The Princeton Public Library has long been a model of excellent and creative library service for the whole state,” Bromberg said. “I am honored to have the opportunity to work with Leslie Burger and the talented staff of PPL, and look forward to joining the library team and providing service to the Princeton community.”
Bromberg received his bachelor’s degree and master’s degree in library science from Rutgers University. He lives in Haddonfield with his wife, Suzanne.
Princeton Public Library is in the Sands Library Building at 65 Witherspoon St. in Princeton Borough, NJ. For more information about library programs and services, call (609) 924-9529 or visit http://www.princetonlibrary.org.
Posted by Peter Bromberg
Hey, check out my new post at ALAlearning.org on the benefits of co-presenting:
This is less of a post and more of a request for comments.
I’m just curious how many of us have seen their mayors in the library recently? How many librarians have seen any state/city official in their library over the past year or so?
Is he/she a regular user?
For that matter, do you think he/she is aware of libraries increase of patrons, circulation and services?
Personally, I’ve generally thought that most city officials do not use their libraries ( I would love to be wrong about this).
A few years back, when I worked in Trenton and we were experiencing the first wave of a budget crunch, employees joked that they had not seen their Mayor at the library in years. While we felt he talked about libraries in a positive light we were not sure if he actually knew what problems and condition his city’s libraries were in.
That said, I am happy to say that I now work in a library where we do see our Mayor. In fact, we see several of the administration and township employees on a regular basis. They are enthusiastic, supportive users and it clearly shows.
I would love to hear how other people view their elected officials and they feel their library is supported. Remember, you can always comment anonymously ;-)
Posted by Tyler Rousseau
Posted by Emily Knox
Not long ago a participant on a listserv that I am on asked if she should consider getting a Ph.D. in library science. The answers were swift and almost all were negative–the poster should get a Ph.D. in anything but library science. Although it’s hard to believe now, this was something I considered before starting my Ph.D. program. Would I be boxing myself in if I studied library science? Should I get a doctorate in an area that is primarily identified by a professional master’s degree?
I told that poster that she should get a Ph.D. in an area that interests her. Ph.D.s take so much time and commitment that it is difficult to finish if you start one in an area that doesn’t interest you. According to the Council for Graduate Schools, the average completion rate for all Ph.D.s hovers at around 50%.
My area of interest, intellectual freedom and censorship, is a classic field within the library and information science. If this area were part of another discipline, I would be in another department. However, what has been most surprising to me throughout my coursework at Rutgers is how much I love studying libraries. I enjoy thinking about them, researching them, and having arguments with my fellow students about their status in society. Even the information science classes weren’t as bad as I had anticipated since they broadened my understanding of how people interact with data/information/knowledge in the world.
I find it disheartening that other librarians think research in our field is only necessary for teaching other librarians and has nothing to say to the wider academic community. We must encourage research in LIS in order to have a stronger voice in academia and to boost the status of libraries throughout the world. If we don’t believe that a doctorate in LIS is as worthwhile as one in another area, who will?
A post by Marie L. Radford
Nothing thrills a writer/editor more than the joy of finally being able to see a finished book that you have had in the works for many months. I am delighted to announce that Reference Renaissance: Current and Future Trends is now available from Neal-Schuman! I had the privilege of working with co-editor Dave Lankes of Syracuse University on the book which captures the latest in the work of researchers and practitioners, updated from their presentations at the first (hugely successful!) Reference Renaissance Conference. Dave is the creative, intellectual, and dynamic force behind the ground-breaking Virtual Reference Desk conferences and books which have provided inspiration and models for the Reference Renaissance events and publications.
Anyone interested in the latest buzz should take a look at this book which features current research in reference, including virtual services like IM and live chat, innovative service models, and philosophical approaches. In addition, numerous “reports from the field” chronicle innovative service models, virtual reference successes, marketing, initiatives in staff development and training, and using search engines and other virtual tools.
I have authored a chapter with Lynn Silipigni Connaway of OCLC called: “Getting Better All the Time: Improving Communication and Accuracy in Virtual Reference” that features results and recommendations from our Seeking Synchronicity IMLS, Rutgers, and OCLC, Inc. grant project. Here’s a sneaky – peek from our chapter… The top tip for boosting accuracy when you are providing live chat VR is the following: when asked for specific information, before you push a Web site or URL, check to make sure it contains the precise information requested by the user, not just a general overview of the topic. We found this simple verification step would have increased accuracy from 78% to90% for ready reference questions.
The book also contains the provocative keynote “Reference in the Age of Wikipedia, or Not…” by David W. Lewis, Dean of the IUPUI University Library, as well as the remarks from the plenary panel on “Theory Meets Practice: Educators and Directors Talk” featuring Dave Lankes and myself (the educators) as well as Jamie LaRue, Director of the Douglas County Libraries, CO and Carla J. Stoffle Dean of the University of Arizona Libraries (the directors).
To heighten our excitement, this book’s publication comes as we are dead smack in the middle of planning for the second Ref Ren conference: Reference Renaissance 2010: Inventing the Future which will be held from August 8-10, 2010 in Denver, CO. I am again honored to be co-chair of the conference program, this time working with co-chair Rivkah Sass of Sacramento Public Library, and Justine Schaffer of BCR, who is the overall conference chair. The Call for Participation is out and we are upping our game, inviting a greater diversity of submissions in innovative as well as traditional formats. We seek papers, panels, reports from the field, workshops, and Pecha Kucha proposals to do with forward-looking initiatives and strategies in all types of reference service and from a variety of library environments.
April 1st is the deadline, and I encourage all LG readers to think about submitting a proposal and planning to join us in Denver!
A post by Cynthia Lambert
In the past I have blogged about what surprised me when I first came to libraries. Many people commented on the drunken patron—an unexpected customer service challenge if ever there was one. One thing I expected, but three years later still have no idea how to deal with, are the mentally ill or chemically altered patrons. I am not alone.
When I get together socially with librarians both new and seasoned, often the talk of customer service turns into laments about the homeless, the mentally ill, drug addicts, and the unwashed. No one it seems has any idea how to properly help and/or deal with these people. Why is that?
A March, 2009 article in Public Libraries gives a list of 10 tips for dealing with the mentally ill, all of which suggest training. In library school—only one class, a class on communication, even touched on the issue of mentally ill people at the library. Of the four libraries I have worked in, not one gave me training, despite mentally ill, homeless, and drug addicted patrons causing problems—some small, some very significant. In fact, at one, most of the staff simply will not deal with the issue. Rules in place against sleeping or pornography are ignored and management explicitly stated that maybe it is best to just let them sleep unless another patron complains.
The San Francisco Public Library is trying something new to deal with the problem. They have hired a full-time social worker. While I think that is fantastic, the reality is that very few libraries have the money to hire adequate library staff these days, let alone getting into the business of health care. So what is there for the rest of us?
Other than a handful of articles, I have found no indication of a training program in place to help library staff identify and deal with the mentally ill or drug addicted. I am sure there are many programs out there, I simply cannot find them. I found programs for educators, for families, for children, for teens, and for law enforcement, but nothing for libraries and library professionals.
The literature I did find is limited, suggests speaking to experts, and provides a list of ‘tips’. Much of what I do know, I have learned informally on the job or from other librarians. (For example, never yell, speak harshly, or seem upset–simply speak in a calm voice, speak clearly and in short sentences, show respect, enforce the rules).
Librarians love training. We love meetings. How many offers of training on Twitter or Facebook have you seen in the past year? Now think about how many you have received for dealing with drug addicts or the mentally ill? How many hours have you spent in endless meetings discussing the best way to support e-books? Now consider how many hours have been spent on dealing with difficult patrons in a safe and effective manner (and get management does not cut it given there lack of availability at night and on weekends).
So I ask you dear readers—please send me your training programs, your tips, your tricks, and your coping strategies for dealing with the mentally ill or drug addicted. It is my goal to create an online professional directory of services, training, tips, and discussion to assist library professionals in dealing with the most needy and most challenging of patrons.
Posted by Tyler Rousseau
Sorry, I love a good alliteration.
I came across this article on my traditional morning tech-news search and thought it was a pretty decent article. Originally posted at CNN, Richard Galant presents 10 ideas from TED2010 that he feels are worth special note.
Overall, I think he is right on the money with most of these choices, which have a somewhat humanistic tone to them.
-Money can’t buy happiness but it can relieve stress.
-You are what you eat.
-Many children die needless because we choose not to fund programs and distribute the monies poorly.
-People will spend what it takes to believe in a placebo.
-A ukulele is good for any occasion… especially when stopping a war.
I think what I liked about the choices are that they can easily promote discussion and even a little outcry. Anyway, take a look and let me know what you think.