Go! Do it! NOW!
Support emergency legislation to remove municipal libraries from the levy cap . . . THERE IS A VOTE TOMORROW!
I just wanted to share the link to look up your legislator – it is EASY! You can look on the right side by alphabetical list, municipality, district, etc…
You get your district and you click on that to see the people and contact info.
I JUST CALLED them – I have always e-mailed in these cases but today I CALLED because I had just been in one of the webinars on WebJunction for the Spanish Language Outreach Program with some people who talked about advocating.
PHONE CALLS ARE MUCH MORE EFFECTIVE than e-mails!
It only took me about 5 minutes!
The people are nice!
They want these calls.
I identified myself as a librarian living and/or working in the district and asked for them to support the emergency legislation to remove municipal libraries from the levy cap. I said there is a vote tomorrow.
They already knew what I was talking about!
They took my name and seemed very interested to hear from me.
You either leave a message or talk to an assistant who takes the information.
REALLY – it took me less than five minute total for me to call three people!
Original message from Pat Tumulty:
CRITICAL UPDATE, MUNICIPAL CAP LEVY EXEMPTION.
We need your assistance right now to contact your NJ State Senators. Not tomorrow. Right now. Please ask your state senator to support emergency legislation which would allow an adjustment to levy cap calculations for local public library funding.When the new municipal cap levy legislation was passed this year, municipal libraries were included as part of the calculation for the levy cap.
This, unfortunately, created an inequity for the 245 communities which support municipal libraries. Communities which support county libraries have library expenditures excluded from the municipal levy because county libraries are funded by a dedicated tax and, therefore, outside the levy cap.
New Jersey League of Municipalities, the New Jersey Library Association and the NJ State Library have been working for a month on what we hoped would be a solution to this issue by adding language to state budget bill. Unfortunately, we were told last Friday, that this solution would not work and that we would need legislation. We must correct this inequity before July 1 because urban communities begin a new budget year on that date and would become subject to the levy cap. All other communities will be impacted with the budgets beginning on Jan. 1, 2008.
The Assembly, under the leadership of Assembly Majority Leader Bonnie Watson Coleman, will consider emergency legislation to exempt municipal libraries from the cap legislation TOMORROW- Thursday, June 21.
We have every indication that there is support for this legislation.We are less certain of Senate approval, and we have learned that the Senate will cancel next week’s scheduled meetings and recess for the Summer. Therefore, it is imperative that this legislation pass tomorrow.
We must have this emergency legislation enacted in the Senate before the Legislature goes on summer break. Please contact your State Senator’s legislative office today and tell them you support emergency legislation to remove municipal libraries from the levy cap and that it must be enacted before summer recess.
Pat Tumulty, Executive Director
New Jersey Library Association
The follow-up meeting for those who attended the Mid-Atlantic Futures Conference takes place tomorrow morning at the Princeton Public Library. I’m really looking forward to it and I’m really excited about it. No doubt Pete, myself and others will have much to say!
You can finally check out the hand-outs and materials, etc. from the conference here!
(Hmmm I kinda like the sound of that)!
So I have been tagged here and on the PML blog – do I have to come up with 16 things or should I just refer you there!? EDIT: Okay I managed to come up with 8 more – if you’re really bored or interested check them out!
Well, I’ll do 8 here and then see what happens:
1. I like to keep my fingernails really short because I can’t stand typing on the keyboard with long ones. I spend so much time typing that it really is an issue for me and I can now hardly stand for them to be much longer than the very end of the tips of my fingers. This is okay though because I also pretty much prefer them this way and like the way they look. I also like to paint them dark red.
2. When I was little we had a tire swing in the backyard, hanging from a very large, old tree. I used to play outside on that tire swing all by myself for hours! One thing I would do was to “broadcast” my own radio show while I swung around (weird).
3. I have worked in the following places: a 5 & 10 store; CVS; a Mail Boxes, Etc. (no, it wasn’t a UPS Store back then); a Manhattan publishing company; the Clifton (NJ) Public Library; and now at the Paterson (NJ) Free Public Library. It NEVER occurred to me to become a librarian, not even once, for one second, even though I went there ALL THE TIME, until about the year 2001.
4. I used to have a really weird habit of washing my feet before I went to bed. I just hated the idea of putting dirty feet into my bed. I don’t know why I used to do that, and I don’t really know exactly when or why I stopped doing that.
5. I don’t really like to cook. My husband doesn’t really like this fact about me.
6. I have never, ever, ever smoked a cigarette. Not even one puff once to try it. Never.
7. The first car I ever owned, which I bought myself, was a used Nissan Sentra. Stick shift. I didn’t know how to drive stick. I couldn’t even drive the car home myself. While learning to drive it, I once drove it right through the garage door! The only person who finally succeeded in teaching me how to drive that thing was a friend of my mom’s. She was also my brother’s Pre-K teacher and also then became a librarian!
8. I used to be a soccer superstar!
And, I’m not tagging anyone else. I hope that won’t bring me 8 million years of bad luck or something…!!??!?
I have been thinking about this a lot lately and starting to talk to some people about it. I am happy to have found out that Leslie Burger, current ALA President and Princeton (NJ) Public Library Director is also interested in this and is looking (I believe) into ways of assessing and addressing it…..
I just wonder what our current library students are learning and if they are learning about Web 2.0 technologies, customer service and the importance of these things to libraries. If we are spending time and effort to “catch-up” our current librarians, unless we are producing librarians who are “up” on these things, we will be fighting a losing battle.
I have been out of library school since 2003 (and that is even longer ago really than 4 years when you take into consideration how technology and the world changes even faster and faster as time goes by). None of these Web 2.0 things were being talked about then, but they really weren’t on the radar then. I had some wonderful professors. I am sure that there are some wonderful professors now who are teaching these things or who are open to them – maybe the library students are teaching them in some cases! – and I am not disparaging library schools or professors. I just don’t want us to focus all of our efforts on the current librarians only to find that the “new” ones also need such “catching-up.”
You might assume that all “new” librarians are “young” librarians. But this is certainly not the case, just as it isn’t the case that all “young” librarians and people know and embrace all of the Web 2.0 technologies and approaches or realize their necessity in the library world.
A colleague shared this (and he can identify himself, elaborate, or not, I have altered the quote a bit for privacy, and hope he doesn’t mind):
I did a talk for (a class) as recently as October 2006. By show of hands, maybe 2 out of 30 in the class had any idea what RSS is, or read any library blogs.
I found this upsetting (because) RSS IS an information literacy technology. Perhaps it is THE single best technology for allowing us to manage the flow, display, sharing, and consumption of information. As promoters of information literacy, librarians should be ALL OVER THIS.
You know, you could say that perhaps they are using RSS and don’t know it, like many “lay” people who are using it but if you ask them they have no idea that they are! Although I think the point is they should know… However, the part about not reading library blogs is just inexplicable!
I posted about it on another blog and got an interesting reply from a library student:
I’m in library school right now and I’d have to say that there’s a division of thirds in regards to the level of skill we future librarians have: a third of us are really up to
date on technology, web 2.0, and the like; a third don’t know a lot about these
things, but really want to learn more and take all sorts of tutorials and short courses from our IT lab (staffed by fellow students) to expand their knowledge/understanding/use of these technologies. The last third don’t have much interest in learning about these technologies, or perhaps don’t even know that this is something they should be teaching themselves… something that’s vital. Kind of like marketing
… And maybe you’re right about needing to educate our professors. I think they also fall into the three categories: those in the know, those who want to be in the know, and those who think it’s relevant/unimportant or are unenlightened.
Let’s make sure we take an even broader view – look at the even bigger picture – and make sure that the librarians of tomorrow coming out of library school will truly be librarians of tomorrow and not librarians of yesterday!
(Maybe things aren’t as bad as I fear – can anyone help me out here?!)
I received this message from Leslie Burger -
I’ve just appointed an ALA presidential task force on library education to
take a look at what is being taught in library schools, consider core
curriculum, and how the LIS curriculum needs to match what we need in the
marketplace. ALA Past President Carla Hayden is chairing the TF which
reports back to the ALA Executive Board with the recommendations at the 2008
The other night I watched 60 Minutes which isn’t something I regularly do but I’m glad I did because last night they did a story called What If Every Child Had A Laptop?
Nicholas Negroponte, a professor at MIT, had a dream that every child on the planet had a laptop. He thought that this would enable kids even from impoverished countries to become educated and a part of the rest of the modern world. He figured if he could help invent an inexpensive laptop he could achieve this dream.
He founded a non-profit organization called One Laptop Per Child and he has managed to create a lightweight, very sturdy, inexpensive laptop that he expects will soon cost about $100.00.
The show was pretty amazing – the kids in some places he went to didn’t even have electricity or running water but when they got the laptops they only needed about 10 minutes to figure out how to use them! They taught each other and they brought the laptops home and taught their families. Sometimes the light from the laptop was the only source of light in the home! Some places he would like to give the kids laptops don’t even have a school. The laptops would be their school.
It might seem like a luxury but would it really be in places such as Cambodia, Brazil, countries in Africa?
Interestingly, the attendance at schools where the laptops were given out also went up – kids were coming to school because they had heard from other kids that school was a good place to be and a place where they got the laptops. These kids started crossing the digital divide.
The computers have built-in cameras, drawing programs and programs to make music. They have wi-fi two to three times better than the wi-fi in this Dell laptop I’m using right now, according to Negroponte, and are currently in a testing program in Brazil. The computers are waterproof and do not have openings on the sides where sand or dirt could get in.
These laptops have other features I would love – the battery lasts 10-12 hours and can be recharged with the use of a hand-crank if no electricity is available. Who wouldn’t love that!?
Interestingly, this laptop which started out as a dream and is Negroponte’s completely humanitarian effort, has attracted some competition. Geekcorps – an organization that brings technology to poorer countries, much like the Peace Corps operates, thinks the One Laptop Per Child idea is great but director Wayan Vota isn’t sure that the kids can really just teach themselves. And there is another laptop up against Negroponte’s. The Classmate by Intel -
Negroponte says that worldwide there are over a billion children who would need laptops, so no wonder other companies want in on this idea. Negroponte says this competition is “shameless,” but Intel says it is just the way the business – the world – works. Intel believes that a project like this will require everyone working together and that there are lots of opportunities to work together.
To get his laptops into full production he will need at least 3 million orders. He feels confident he will get that despite the competition from Intel and others who will want to get their products into the hands of a billion plus kids.
If his ultimate goal is really a purely humanitarian one of really getting a laptop into the hands of every child maybe the competition will be good – maybe it will result in an even cheaper, and better, model that really can be distributed worldwide.
Whatever happens with the One Laptop Per Child program, one of my favorite parts of this whole idea is that when One Laptop Per Child comes to the US (there are talks going on already) and if the laptops become available commercially, parents will have to buy two if they want one. One for your child and one for another child. I think that’s a great idea and hey you’ll still only be spending about $200.00!
I think this program would be great in urban areas in the United States such as the one I am working in now, Paterson, New Jersey. Many of the kids in these schools do not have access to computers everyday, they don’t even all have real cafeterias, gyms or science labs in most of the schools! I recently toured some of the schools in Paterson during a seminar for Leadership Paterson, a program I am enrolled in. That was fascinating but I will post on that another time at my blog, Urban Librarian.
At The Futures Conference, Peggy Cadigan and Barbara Cole stayed up all night working up this great powerpoint to capture all the great thoughts and comments that came out of the World Cafe that took place after a great day of presentations!
Take a look here!
(Great use of SlideShare.net too!)
The World Cafe was a chance for everyone to socialize and talk about what we had experienced throughout the day. We were in small groups and talked aabout a question that was posed something like, “If you die 100 years from now what will be different about the world you leave compared to the one you came into?” And one other one I can’t recall right now – help me out someone!
FYI if you look at the pictures, the World Cafe pics are the ones that show lots of glitter and stuff on the tables and tables named after books and/or movies, and all those newsprint papers hanging up with all our doodling, drawing and brainstorming on them! It was fantastic and excellently created, organized and run by Peggy and Barbara! Kudos!
I just came across this article in OCLC’s NextSpace No. 5 (from Dec. 2006 – Yikes! Where was I!?) Are You Asking the Ultimate Question? which talks about a book by Fred Reichheld, The Ultimate Question.
This article talks about how the most important question to ask of your customers/patrons is “Would you recommend us to a friend?” In fact, the argument is made that this need be the ONLY question if you survey. Yes, a one-word survey!
I actually heard this recently when I toured a hospital in Paterson – they have this question stated explicitly as a goal – “Would you (in this case the employee) recommend this hospital to your friends or family members?” A pretty good question to keep in mind! I think it is a good thing just to ask ourselves to make sure we are providing a level of service that we would be proud to offer to our own circle.
Which reminds of something I heard recently about the bathrooms in some public libraries – the staff wouldn’t stand for having to use them and have their own bathrooms which are in much better shape, but they expect their patrons to use them all the time!? This is like a “home” and the patrons are a guest in your home – is that the bathroom condition you would present to your guests at home?
Anyway . . .
Fred Reichheld is saying that the answer to this one question could determine the future of your business or library.
With something that is this “old” (the book came out in January 2006) I always worry that someone else has already addressed this, but it is totally new to me and I think very important for libraries.
Nonbusiness organizations also have customers; they need to delight the people
they serve, and they too can benefit greatly from the use of one simple metric.
- Fred Reichheld in NextSpace No. 5.
Wow! DELIGHT the people they serve! What a novel idea! So how does this one question work?
You ask a question such as, “On a scale of 1-10 how likely are you to recommend us to a friend or colleague?”
Promoters score 9 or 10 – are loyally enthusiastic, keep coming and urging others to do so
Passives score 7 or 8 – are satisfied but easily wooed away
Detractors are the rest – UNHAPPY CUSTOMERS, feel ignored/mistreated, plot to get even!
Sometimes a follow-up question is asked to gain more insight. “If you would not recommend us, why not?” (Those answers might be hard to face!)
Ironically, customer loyalty provides companies with a powerful advantage – a
battalion of credible sales and marketing and PR troops who require no salary or
commissions. Yet the importance of these customer promoters is overlooked. -
Fred Reichheld, NextSpace No. 5.
We already know the power of negative experiences in stores or libraries and the studies that show that if a customer has a bad experience they are likely to tell (something like) 12 people! If they have a good experience they don’t tell nearly as many. It takes way more positive experiences to overcome one negative experience. We need to create as many positive experiences, and positive, PROMOTER-users as possible!
I recommend you read the article if you’re not familiar with this – it also contains information on the OCLC report Perceptions of Libraries and Information Resources. Steve Hiller also provides a lot of information in this article.
I plan to check this out some more and do some reading on the blogs related to this idea. I think it would be fascinating to do this type of one- or two-word survey and see what we get!
One other question I want to bring up here is “What business are we in?” I used this today when a volunteer came to me with yet another ripped magazine cover, very distressed. I told her that we aren’t in the business of preserving magazines perfectly forever. We are in the business of providing magazines to be read. True, if one person destroys a magazine they are obstructing others from having access to it, but some ripped and torn covers is not really the priority of our business.
So I say, ask yourself, “What business are you in?” and then ask yourself and your customers, “Would you recommend us to a friend or family member?”
Okay sorry I’m having trouble in the comments but the link for the new forum on Net Promoter is:
Sorry I couldn’t edit or delete those messed up comments b/c I didn’t install greasemonkey yet per Peter!