Officially Weighing in on QandANJ

May 12, 2011 at 2:27 pm 1 comment

Posted by: Janie Hermann

Tomorrow afternoon at 1 pm the Reference Section of NJLA will hold a meeting at Princeton Public Library so that the library community can have a dialogue on QandANJ.org and on the state of virtual reference in New Jersey.

I personally hope that the room will be packed to standing room only so that we can get as many opinions and ideas as possible. My fear is that attendance will be much smaller than it should be. I know that some will not be able to attend due to other work commitments, desk schedules, or travel distance (NJ is a pretty big state). If you are in that category, please take the time to share your thoughts with Michael Maziekien, the chair of the NJLA Reference Section, or leave comments in this post.

If you are still hesitating about attending for other reasons — such as apathy or not wanting to “rock the boat”, so to speak — then I encourage you to reconsider and take the time to come tomorrow. The key issue with this entire kerfuffle is not the decision to end funding for QandANJ, but the manner in which it was done. A decision about a statewide initiative that is staffed by librarians from over 50 libraries was made without any input from the stakeholders. This our chance to rectify the situation and have our say.

Until today my involvement with this issue since it surfaced about 5 weeks ago on April 4th has been to make several (some quite lengthy) comments based upon posts by Andy Woodworth and Pete Bromberg and to speak with other in our library community who are feeling the same sense of betrayal and shock over this decision. Pete and Andy have done an excellent job of framing the entire situation so I will not repeat what have they have said, but I did want to go officially on record as supporting their efforts to get the conversation started and not let the closure of a long-standing and beloved service be done without giving it a full and considered examination.

Tomorrow is not a “Save QandANJ” rally. It is a chance for open dialogue in which we can take steps to decide the future of virtual reference service in our state. It may very well be that the time has come to sunset QandANJ and even those of us who have been most vocal about this issue recognize this reality. Or it may simply be time to retoool the service, find new a funding model and/or scale down the service to recognize that many libraries have their own VR service and no longer need to be a member of the project.

The point is that we need to examine figures and facts, collect opinions from all sides both pro and con and then come to a consensus. This process won’t happen in one day or one meeting and I am very relieved that QandANJ has been given a reprieve to allow us time to figure this out.

I am also grateful to the NJLA Reference Section for taking the initiative to get the conversation started by calling this meeting and to Pat Tumulty and the NJLA Executive Board for issuing a statement that began with this sentence:

NJLA believes the library community must have a voice in determining the programs and services provided by state and federal dollars to the residents of New Jersey.

I have long been an advocate of the NJ State Library and have served on several committees for them over the years, including the Blue Ribbon Panel on the Future of Libraries. I continue to be proud of the innovation that is sparked in the NJ library community with the leadership of our state library. The NJ State Library has led many successful marketing initiatives that have raised the profiles of libraries and shown our value to our stakeholders. My disagreeing about the manner in which this one decision was made does not mean that I am no longer an advocate for their work or any less proud of the innovative services they provide. It simply means that we do not see eye to eye on one issue.

Some in the library community feel that those who are being vocal in their opinions are “betraying” the NJSL to openly call for a reversal of this decision and to request a meeting to discuss the future of the service. I do not see it as a “betrayal”. I see it as a way for all of us in NJ to grow as a professional community and am hopeful that the outcome will be a new way of doing business, one that is transparent and open and important decisions are given due consideration.

This has been a divisive few weeks for many, of that there is no doubt and it was evident at the NJLA conference last week. I know it has been very upsetting for many people for a variety of reasons. Let’s put that all behind before 1 pm tomorrow and work together towards a solution. If you have yet to feel free to speak up about your feelings on this issue, please find your voice and give us your feedback. Your ideas count and can impact the future of service for all New Jersey residents.

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Entry filed under: Cooperative Library Services, New Jersey Libraries, Uncategorized, Virtual reference. Tags: .

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1 Comment

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