Comments on: Lessons in customer service http://librarygarden.net/2008/05/07/lessons-in-customer-service/ An ongoing conversation among librarians with differing perspectives (public, academic, school, consortial, youth) but one shared goal: ensuring the health and relevance of libraries. [insert your own gardening metaphor here] Fri, 17 May 2013 18:44:09 +0000 hourly 1 http://wordpress.com/ By: udandi http://librarygarden.net/2008/05/07/lessons-in-customer-service/#comment-2503 Sat, 14 Jun 2008 01:54:00 +0000 http://librarygarden.wordpress.com/2008/05/07/lessons-in-customer-service/#comment-2503 right on! last week I got some of the best news ever: that my assistantship did in fact cover an additional 3 credit hours that I had been previously told wouldn’t be covered so I paid for them myself. This was two years ago when I was wrapping up my MLS. Anyway, the lady in billing tracked me down through two moves to ask my address and return a check to me. She and her supervisor got a note of delight from me!

]]> By: pollyalida http://librarygarden.net/2008/05/07/lessons-in-customer-service/#comment-2479 Sat, 24 May 2008 19:36:00 +0000 http://librarygarden.wordpress.com/2008/05/07/lessons-in-customer-service/#comment-2479 Such a good reminder to thank people for good service! Whenever I run into bad service, I try to thank the next person who gives me good service. And as a service provider, it certainly makes my day when someone says thank you. So thanks to all you Library Gardeners for your helpful blog postings. :-)

]]> By: coolingstar9 http://librarygarden.net/2008/05/07/lessons-in-customer-service/#comment-2463 Tue, 13 May 2008 16:43:00 +0000 http://librarygarden.wordpress.com/2008/05/07/lessons-in-customer-service/#comment-2463 I am coolingstar9, good customer service is very important. I have just attended the course.
I learnt a lot, to be frindly, helpful.
Have a nice day.
From: coolingstar9

]]> By: maura http://librarygarden.net/2008/05/07/lessons-in-customer-service/#comment-2461 Mon, 12 May 2008 15:30:00 +0000 http://librarygarden.wordpress.com/2008/05/07/lessons-in-customer-service/#comment-2461 Customer service can be grueling. Customers can be thankless and rude, customer service representatives can be burnt out, annoyed, underpaid and rude.

We don’t often talk about the good experiences we have as customers. Sending a note of thanks goes along way and is always well received.
Thank you for reminding us.

]]> By: YA76OO http://librarygarden.net/2008/05/07/lessons-in-customer-service/#comment-2460 Sun, 11 May 2008 03:44:00 +0000 http://librarygarden.wordpress.com/2008/05/07/lessons-in-customer-service/#comment-2460 I’m (♀), VietNam

I like this blog is so cool

Anyway, It’s nice to see your blog

God Bless you

Again

]]> By: Cynthia http://librarygarden.net/2008/05/07/lessons-in-customer-service/#comment-2457 Wed, 07 May 2008 20:50:00 +0000 http://librarygarden.wordpress.com/2008/05/07/lessons-in-customer-service/#comment-2457 Thank you for pointing out that we can, and should, praise for good customer service. Early in my library career, a patron stopped back and thanked me. It meant so very much to me. Plus they did it in front of two co-workers, who then teased me all night (and it felt great).

I don’t do it often enough (but treat me poorly and you can count on your boss getting a letter–I never forget bad service.). You have inspired me and I just sent a note an e-mail of thanks to an excellent on-line yarn store that always is a huge help to me….

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