Comments on: ‘Just give them the ichthyo-’ Lessons in customer service through the eyes of a fishmonger http://librarygarden.net/2008/01/28/just-give-them-the-ichthyo-lessons-in-customer-service-through-the-eyes-of-a-fishmonger/ An ongoing conversation among librarians with differing perspectives (public, academic, school, consortial, youth) but one shared goal: ensuring the health and relevance of libraries. [insert your own gardening metaphor here] Fri, 17 May 2013 18:44:09 +0000 hourly 1 http://wordpress.com/ By: K.G. Schneider http://librarygarden.net/2008/01/28/just-give-them-the-ichthyo-lessons-in-customer-service-through-the-eyes-of-a-fishmonger/#comment-2284 Wed, 30 Jan 2008 16:58:00 +0000 http://librarygarden.wordpress.com/2008/01/28/just-give-them-the-ichthyo-lessons-in-customer-service-through-the-eyes-of-a-fishmonger/#comment-2284 A lot of that “teach them to fish” drives software design.

]]> By: booklady http://librarygarden.net/2008/01/28/just-give-them-the-ichthyo-lessons-in-customer-service-through-the-eyes-of-a-fishmonger/#comment-2279 Mon, 28 Jan 2008 20:47:00 +0000 http://librarygarden.wordpress.com/2008/01/28/just-give-them-the-ichthyo-lessons-in-customer-service-through-the-eyes-of-a-fishmonger/#comment-2279 Thank you! I’ve had many of these same thoughts. Sure, in an ideal world those coming to our libraries will learn everything there is to know about efficiently finding accurate information from the very best sources, but sometimes we make it too hard on them. I think at times it’s like a power trip, holding information hostage. It’s not good. Is the outcome of every interaction with a patron actually getting the information they need, or making it a “teachable moment”?

Not that I’m against teaching people how to find their own information and evaluate it. I’m definitely all for that. But maybe some moderation, please, depending on the situation.

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