Five Questions Every New Employee Should Ask….
Pete’s latest post on 10 questions to ask every new employee got me to thinking: Wow, I am really glad that none of my employers has ever asked me what I think is just bat-shit crazy because knowing myself, I would probably answer!
After that, I began to think about the questions I have found helpful as a new library employee. I only have five that I think are critical, but the list could just as easily been 20 questions. The main thing is that when you are a new employee, ask questions.
- How does the phone work? – Don’t laugh! This is often not shown to new employees (after all it’s ‘just’ the phone). The thing is, there are a lot of tiny things to learn: what is the customary greeting–organization name, department name, employee name, other?; how do you transfer calls?; Do you transfer a call you can answer, when it is about a different department?; Does the phone get answered if a patron is standing in front of you?; How do you retrieve messages? There is nothing worse than realizing you don’t know some these basics when you answer the phone and it is the Director looking for your boss.
- If there is an emergency, what do I do? Who do I contact? – Most training is not disaster related. Maybe there is a blurb in manual (which you should read, but I know you might not get to it right away). Find out if you have to dial 9 for an outside line before you dial 911 (see #1, I told you it was more important than it sounds).
You don’t want to realize you have no idea who to call after the pipe breaks in the bathroom….
- When the copier breaks, what do I do? Can I refund the patron’s money? – Look, the copier is going to break. The sooner you learn about taming the beast, the happier your work life will be. Remember, the copier will break—they are evil!
- What is the login information for everything you use? After working several afternoons and nights, my first morning shift made me realize I had no idea how to log-into the computers or what passwords to use. It simply was not needed in my normal work week so it was not reviewed. Learn your passwords—nothing slows you down like having to look them up or ask for them after they are needed…
- I’m sorry, what was your name again? At the beginning, everyone is really nice and very understanding that you don’t know them. Two months down the road, it just looks rude and unprofessional. If you are lucky, the library will have an updated facebook of employees (Princeton Public Library does and it is the single most innovative and useful thing I have encountered at any job). Most of the time, you will need to find a way to remember people you do not work with regularly. Take advantage of your ‘new’ status and ask now….
There are plenty of questions I did not include—things like where to eat, what is the normal attire, how do breaks work, etc. Lots will be covered as you are trained, and some will simply come from talking with co-workers. Again, now is the time that you are expected to ask questions, so take advantage and do it!
One final note: So far in my short library career, I have learned more from one question I ask my co-workers than any other: ‘Can I help you with that?’
Good luck to all new library employees!