In a bit of synchronicity, I’m sitting here with a copy of your “Creating and Managing Volunteer Programs: Best Practices” document (I must have picked up conference–was it the CLENE Training Showcase?). Good stuff!

Sarah’s added some good ones, and I invite anyone else to add to the list (should we post over at Library Success Wiki?)

Here’s one more: “What question should I have asked you, but didn’t?”

I am the newest hire in my department, and wish I had a chance to give feedback like this. I still wish I could do this a year and half later.

Thank you for sharing this.

Priceless, because the longer we work in a particular environment, the more we get used to it, the more blind we become – both to the internal stuff, but especially to how everything seems to our users.

I’d have loved to have had that list, and that structure to put my observations into in those first few weeks, and then have been able to hand it to my boss and go: “Here, that’s what I’ve noticed. Some of it isn’t very good, I’m afraid – but we could try this, and this, and this to fix it.”

-Pete