"I Was Kind of Confused b4" – Audio of Radford on Chat Reference at Oregon VR Summit ’07

October 27, 2007 at 8:25 am


On June 7, 2007 I blogged about a keynote talk I gave on June 1, 2007 at the Oregon Virtual Reference Summit 2007 organized by Caleb Tucker-Raymond, Oregon Statewide Digital Reference Services Coordinator for the L-net: Oregon Libraries Network consortium. The talk just became available as an audio file on the open web. (Thanks Caleb!) I promised to post to the blog when this happened, so am now able to make good on my promise.

If you’d like to listen to this presentation, click here: “I Was Kind of Confused b4” Interpersonal Communication Research in Virtual Reference.”

The talk focuses on the information-seeking and communication behaviors of the youngest Millennials – the Screenagers. I discuss their predilections and characteristics (multi-tasking, impatience, practicality, convenience, etc.) as well as their perceptions of librarians (“I don’t trust librarians, I trust Google”) and fear of cyber-predators in chat rooms that extends to chat librarians (“I don’t like to chat with strangers.”)

In addition, I comment on some recommendations for improving chat reference encounters with teens . These recommendations were derived from focus groups with screenagers and from in-depth chat reference transcript analysis as part of the IMLS grant project Seeking Synchronicity.

The keynote was about 50 minutes, followed by Q and A, so be forewarned that it is long. Hey, feel free (of course!) to check your e-mail while listening, or to multi-task with other activities ;)

I begin by talking about my background and how I got interested in studying chat reference, so if you want to get to the research results, fast forward through the first 15 mins. or so.

About these ads

Entry filed under: Demographics, Reference, Virtual reference. Tags: , .

The Human Touch Library Garden is the Annoyed Librarian


Creative Commons

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
Disclaimer: The thoughts expressed on this blog are those of the authors and are not intended to reflect the views of our employers.

A Note on the history of posts

Please note that all Library Garden posts dated earlier than September 13,2009 originally appeared on our Blogger site. These posts have been imported to this site as a convenience when searching the entire site for content.

If you are interested in seeing the original post, with formatting and comments in tact, please bring up the original post at our old Blogger site.

Thanks for reading Library Garden!

wordpress
visitors

Follow

Get every new post delivered to your Inbox.

Join 36 other followers

%d bloggers like this: