I just logged in to check my Comcast account and the following headline was in the top five:
“Dead? You still have to pay library fine!”
What started as a story in the local paper has been now picked up by the AP and is out on the wires. The AP version is brief and it was not until I found the detailed local one that I got truly disheartened, especially when I read this:
When she returned the book last week, Schaper said, “I explained that my mother had died suddenly and that I was returning a book she had checked out.”
Schaper said she was stunned when the man behind the library counter informed her of the 50-cent late fee.
Schaper said the man, whose name she doesn’t know, “showed no compassion or understanding at all.”
“He didn’t say he was sorry and didn’t offer to waive the fine,” she said. “He did say he would cancel my mother’s library card. He seemed to have ce in his veins, and he had the demeanor of a robot.”
In the end, Schaper said, “I gave him two quarters and left in total isbelief.”
Honestly, is this kind of bad PR worth the 50 cents? And it is no longer just bad PR for that one library now that it has been picked up by AP and is flahsing as a headline for everyone in my region of NJ who is logging on to their Comcast account tonight.