Comments on: Back to the Future: Phone Reference “OnCall OnDemand OnSite” http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2/ An ongoing conversation among librarians with differing perspectives (public, academic, school, consortial, youth) but one shared goal: ensuring the health and relevance of libraries. [insert your own gardening metaphor here] Thu, 13 Jun 2013 09:44:19 +0000 hourly 1 http://wordpress.com/ By: Catch Fire University http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2/#comment-6683 Thu, 20 Oct 2011 05:18:57 +0000 http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2#comment-6683 NowadaysNowadays, many marketers are using phones for their business. Technology is really amazing. 
BTW – Thanks for the post. Keep posting

]]> By: Stephen Francoeur http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2/#comment-5453 Fri, 28 Sep 2007 16:19:00 +0000 http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2#comment-5453 I love the idea of promoting phone reference, but at our college library our annual survey of students reveals year in and year out that cell phone noise is the number one complaint they have. Given our students’ clearly expressed concern about cell phones, finding a way to authorize cell phone conversations in our library is a tricky (though perhaps not insoluble) problem. With 4 floors of public space in our library, we could set aside some space/floors as cell phone free zones. It would be interesting to hear if others have created such zones of quiet in the library and how well that has worked out (I hear, for example, that students themselves frequently self-police such quiet areas).

]]> By: Angie Donoghue http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2/#comment-5451 Thu, 27 Sep 2007 08:05:00 +0000 http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2#comment-5451 I wish it were that simple. In our converged (IT and library)university department we’re currently trying to get rid of all the direct phone contacts to people who can actually help and replace them with a one stop shop phone number and referral system. Of course nobody can get through on this system and when they do they get referred on to someone else (who may or may not be around). It makes a locally organised chat system preferable.

]]> By: Marie L. Radford http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2/#comment-5448 Wed, 26 Sep 2007 14:51:00 +0000 http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2#comment-5448 Oops, sorry! I did get a kind email from another librarian telling me Gerry is a man too. My mistake!

I have fixed this!

]]> By: Anonymous http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2/#comment-5447 Wed, 26 Sep 2007 11:58:00 +0000 http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2#comment-5447 Good assessment…although–and this is somewhat un-related–Gerry is actually a man, so perhaps you should do some research before referring to a fellow librarian with male/female modifiers (I believe “Gerry” is short for “Gerald”).

]]> By: Emily Lloyd http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2/#comment-5445 Wed, 26 Sep 2007 01:01:00 +0000 http://librarygarden.net/2007/09/25/back-to-the-future-phone-reference-%e2%80%9concall-ondemand-onsite%e2%80%9d-2#comment-5445 Wow–great script. It’s amazing to me how many folks don’t know that they can call the library and ask even a garden-variety question…just the other day I was promoting it to my own partner–she’d forgotten to check on a movie time for us at the local mall and I said, “Call my work number.”

Funny how in the heat of rushing to promote IM and SMS services, the thought of promoting phone service almost slips the mind…

]]>