Comments on: ALA Redux – Ready Reference in Chat – Not Dead Yet! PLUS 1 Foolproof Way to Increase Accuracy in Chat Reference

By: Marie L. Radford

Marie L. Radford — Thu, 12 Jul 2007 20:14:00 +0000

Hi there! We pulled a totally random sample of 30-50 transcripts per month over an 18 month period so we feel that we can generalize results to the population over time.

I am working on providing opportunities for SCILS students to try chat during their studies, or at a minimum to shadow chat librarians. If you contact me via email I can arrange for you to shadow a QandANJ chat librarian.

Thanks for your comment!

By: Cynthia

Cynthia — Wed, 11 Jul 2007 16:29:00 +0000

Very interesting numbers, thanks for the update. How did you decide what transcripts out of the 500,000 to evaluate?

I finish my time at SCILS in December and one of my goals is to do Chat Reference. I wish there had been an opportunity at SCILS to do Chat Reference as part of the program so I would feel better prepared for when I am out in the world.