Sometimes less is more when it comes to titling a post and writing the entry. This will be one of those times.
If you are reading this and you work at a library that is resisting I.M. as a means of providing reference service or if your library will not allow installing I.M. clients for either staff use or on public computers, then I urge you to show this article on the I.M. Generation from the NYT to the powers that be.
My favorite quote from the article:
e-mail is woefully inadequate for guaranteed message delivery, and clumsy when it comes to conducting business in real time.